Shipping policy
Last updated: November 2025
At Maskew, we are committed to providing a reliable and transparent delivery service for all our customers worldwide.
Below you’ll find the details regarding processing times, delivery estimates, and tracking information.
Processing Time
All orders are processed within 1 to 3 business days.
Orders placed on weekends or holidays will be processed on the next working day. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on the destination:
| Region | Estimated Delivery |
|---|---|
| Europe | 5–10 business days |
| United Kingdom | 6–12 business days |
| United States / Canada | 7–14 business days |
| Australia / New Zealand | 8–15 business days |
| Rest of the World | 10–20 business days |
Please note that these are average estimates. External factors such as customs delays, local holidays, or logistical issues may affect the final delivery date.
Shipping Costs
Shipping rates are calculated at checkout based on the delivery destination.
Occasionally, free shipping promotions may be offered and will be clearly displayed during checkout or on our homepage.
Tracking
Once your order has been shipped, you will receive an email with your tracking number and a direct link to monitor your delivery status.
If you have not received your tracking information within 5 business days, please check your spam folder or contact us at maskewstore@outlook.com.
Delays or Lost Packages
If your order is delayed or appears lost in transit, please contact our support team at maskewstore@outlook.com.
We will contact the carrier and assist you in resolving the situation as quickly as possible.
Commitment to Quality
Every order is handled with care and attention to detail.
We aim to ensure that each Maskew package reflects the same quality and precision that define our brand.
For any further questions about shipping, our customer service team is available to assist you.